FAQ

Sundays and Public Holidays are unstaffed, however bookings may be available – never hurts to ask!

We are always happy to try to accommodate if the listed times above don’t fit with your schedule or family/work/study commitments – appointments outside of the above staffed hours are available via prior arrangement.

For members, gym access is available 24 hours a day, 7 days a week.

No.

We were like most other gyms, and initially had a joining fee, however were swayed by common sense. Given that most joining fees are essentially money for nothing (there’s no service or product provided), we find the idea of having to having to pay a fee to become an ongoing paying customer of a business pretty idiotic.

There is however a security enrolment/setup fee, which also includes the purchase of the key fob. This will cover everything to get you up and running, including orientation/induction, biometric template scanning / enrolment on the gym’s security system, a separate enrolment on the building’s security system, all fees associated with your direct debit account setup, a run down of our additional security measures, all back office admin relevant to your membership and also includes the purchase of the secure access key.

Yes, they’re within very generously sized commercial changing rooms that are cleaned multiple times daily.

The 24/7 gym trend seems to be moving towards having a couple of tiny, unisex booths that barely measure 2 square metres and squeezing them into a corner somewhere (typically as an afterthought).

Although other centres may consider a dogbox or two adequate for hundreds, or even thousands of members to change/toilet/shower in, in terms of best practise and member comfort, we didn’t think it was the best way to go.

Yes, we have bike racks available to gym members within the secure stairwell area.

However even though the stairwell doors are access controlled for gym members, as there are other businesses within the building where stairwell doors are open during their operating hours, so we do recommend that members still always lock their bikes on the racks.

Yes!

They’ve already achieved some amazing results with existing members, and are looking forward to achieving the same with any new members who are looking to take the next step in achieving their fitness goals.

Above all else, above equipment, above the quality of a gym’s trainers, before pricing, comes the safety and security of a gym’s members and staff.

We have left no stone unturned in this facet of our business, employing a wide range of measures and systems to ensure that your 24 hour fitness club is unparalleled when it comes to its members’ safety and security.  With this in mind, we have a number of security measures that go well above and beyond your typical local 24 hour fitness centre.

Firstly, the entry system. A class leading multi-tier authentication system. Two secure points of entry, with key fob and biometric scanning required to enter the premises. This is to ensure that the only people on the gym floor with you are staff and signed up and vetted members of the facility.

Security key/fob passing and multiple people entering off a single membership is rife with some 24 hour fitness centres, so we’ve also installed a world class people counting system to ensure that one scan means only one member enters the facility. Any gym entry without an authorised biometric scan automatically triggers an intrusion alarm, with our security control room reviewing and contacting FIT247 management and/or authorities.

If you’re weighing us up against a competitor, ask the other gym how can they ensure that, if a security card/fob/key is accidentally lost outside of the facility and the person who finds that key uses it, how can they detect that a non member person has entered the facility? Or if another member deliberately gives their pass to someone else (who that gym’s management will have absolutely no means of knowing the identity of) to gain access to your centre, how can that unauthorised entry be detected or stopped?

They’ll likely reply with something about “we’ll spot it” or “find out” 10 hours later when/if they review the CCTV, but how can the event be stopped BEFORE it happens or trigger as alarm the second it happens? What measures do they have it place to stop tailgating (multiple members entering off a single pass)? Again, “spotting” 5 people coming in on one pass when reviewing the CCTV footage 10 hours later is all well and good, but it doesn’t either stop the event or raise an alarm immediately if it occurs.

Does the centre have multiple distress alarms where the security control centre is alerted within seconds at the press of a button?

Is there a defibrilator available in case of an emergency?

When it comes to member safety and security, regardless of whether you’re looking to sign up with FIT247 or any other 24 hour gym, these are all critical questions that you should be asking before joining.

The best answer to this is to come in and have a look for yourself.

Almost all of our equipment is state of the art, current issue fully commercial Matrix gear. A few other pieces are from other commercial gym equipment retailers (Technogym, Hammer Strength, TRX, Concept 2).

All equipment is cleaned daily and serviced monthly.

We are yet to meet anyone who has seen the centre’s equipment and been disappointed, either with the array or the quality – we consistently have members comment about their disbelief at the standard of equipment for the price of membership.

With regards to how busy it gets, again, it is best to come and see (or ask our members) for yourself. Despite the business naturally building, there has never been a complaint on wait times for equipment – even on our most busy/peak times/days, there is a comfortable environment.

There is a cap on membership numbers to ensure that the gym never gets to a point where members are cancelling or leaving because they’re waiting too long for equipment every time they come in – once we hit that cap, it will strictly be one member out, one member in.

Unlike other centres, we have no intention of becoming “that” kind of gym that sells memberships through to infinity to a point where members can’t even move around their own gym floor freely.

Yes. The centre is fully air-conditioned.

Working out indoors in a fitness centre – without aircon – on a humid 40+ degree day, is not only crazy uncomfortable, it’s stupidly dangerous.

One the key positives of joining a gym should be that, regardless of whether it’s record storm outside or it’s the 7th successive day of a historic heat wave, you are still able to work out as you would any other day in the most comfortable of environments possible.

We’ll assume that’s short for “What’s The go here, FIT247?”

The doors can only be opened by gym members and staff, and are otherwise locked to the public for safety and security reasons. This even applies during staffed hours, when staff are in attendance upstairs – door can only be opened by other tenants of the building or gym members.

If you’re ever at the front of the building, please give us a call during staffed hours and as long as staff don’t have prior booked in appointments or engaged in on or off-site training sessions, a staff member will jog down to open up.

If all staff members are either engaged in tours or other prior appointments, we may need to schedule a time later in the day. Alternatively, using our online booking form to book in an appointment will guarantee that a staff member will be available at a time suitable to you.

Sundays and Public Holidays are unstaffed, however bookings may be available – never hurts to ask!

We are always happy to try to accommodate if the listed times above don’t fit with your schedule or family/work/study commitments – appointments outside of the above staffed hours are available via prior arrangement.

For members, gym access is available 24 hours a day, 7 days a week.

Yes, we have four squat racks/power stations.

However please be aware that the use of the words “bro”, “bruv” and “brah” are strictly prohibited anywhere within the facility and may lead to immediate membership suspension or expulsion, with more severe cases leading to the authorities being alerted. This rule forms part of the terms and conditions that all members agree to on signup.

Thanks for your totally unprompted (but very informative) question.

Our answer – no comment.

You know what we can comment on though? The Simpsons. We like the Simpsons. Here’s a random classic moment from down memory lane.

The Simpsons

In this day and (social media) age, the world would know within a couple of minutes if any business conducted themselves in this way.

Even if it wasn’t for social media, we have no interest in being a “bait and switch” kind of business. It’s simply a dishonest way of doing business.

If you come in for a tour, you are welcome to speak with members that may be on the gym floor at the time (during a rest break between sets!)– they’re friendly and (other than some of the Collingwood supporters) they don’t bite. Some of those members have been with us for over 3, 4, 5 years, feel free to ask them whether there have been any price increases.

The answer will be that we have not imposed a price increase on members in our 5 years in business – for anyone who has been with with other gyms and received multiple “About your membership” letters or emails, you’ll understand that a gym in Australia not raising their member’s fees across five years is almost unheard of.

We don’t envisage any membership increases, and if a modest increase does occur, you can be assured that it will be a last resort to simply cover our increased costs.

We have an outlook that gyms are way overpriced in this part of the world and FIT247 has a genuine appetite to “change the game” a little with pricing – part of that is to be among the best value gyms not only in Footscray, but in Australia. Constantly increasing fees for loyal members who joined in good faith doesn’t fit in with that strategy.

We are lucky in that our gym facilities have over a thousand car spaces within 200 metres of the building, even during peak periods, hundreds of free 1-2hr parking spots can be found in and around the gym (anywhere between 5 metres to 200 metres) on Byron, Ryan and Moore Streets.

However with such a diverse range of offerings in shopping, restaurants and such a vibrant culture attracting thousands of people into Footscray daily, parks can be at a premium. As a general rule of thumb, between 12pm-2pm and 6pm and 9pm, Footscray’s restaurant precinct gets busier – if you’re looking for a ‘guaranteed’ free park, a two minute walk (such as Cowper St in both the morning/evening or the main Footscray Station car park after 6pm) should ensure a hassle free spot at most peak times – think of the 2-3-4 minute walk as as a great warm up to your gym session – the biggest issue may be resisting Footscray’s awesome eateries and undoing all of your good work on the way back to your car.

If public transport is an option, we are only approximately 300 metres from Footscray Train Station and the Footscray Tram stops, as well as being located only a block away from dozens of bus routes and stops.

We would suggest to keep a look out on http://iwantthatflight.com.au/deals.aspx

Depending on season and a bit of luck, with the $500+ you’ll save in gym fees this year, you can typically score a RETURN flight to Bali, Fiji or Thailand. Sometimes for not much more, you can get to America or Europe.

This is not marketing spin – over the course of a year, the $500 you save on gym fees by joining us rather than a franchise can easily be used to fund the entire cost of return international flights.

Our facilities will help you reach your dream beach body, our prices will get you to some of the world’s greatest beaches to show that body off!

*Comparison based on quoted minimum Anytime Fitness price of $1003 for 12 months membership (including joining and key fee) as part of “Birthday Sale” promotion.

*Comparison price for comparable FIT247 Footscray membership of $449 for 12 months membership (inc all security enrolment / key fee).